Company Description

Brooklyn Business School is the official representative of the Brooklyn Institute in the United States for the Middle East and Africa. Since 2009, the school has been offering specialized professional programs in Business Administration that align with modern market demands. With instructors who bring both academic expertise and practical experience, Brooklyn Business School has successfully supported over 20,000 graduates, many of whom have secured positions at renowned global companies. The institution is committed to preparing future leaders through a flexible education system, offering both remote and on-campus learning options. Its programs are designed to support continuous professional growth with a strong emphasis on practical and ambitious learning.

Role Description

Answer incoming calls and respond to customer inquiries professionally

Make outbound calls when required

Resolve customer complaints and issues in a timely manner

Provide accurate information about company products and services

Document all customer interactions in the system

Follow company policies and procedures

Meet performance targets and quality standards

Qualifications

Good organization and time management

Clear communication (email, phone, meetings)

Basic admin and computer skills (Excel, databases, etc.)

Attention to detail

Ability to work with students/trainees and staff

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