Job PurposeSupport the FMA manager on overseeing outsourced services like cleaning, pest control, waste management, and office clerks to maintain a safe and pleasant work environment.This role is based the Support Service function. The Support Service function reports directly into the COOThe COO function aims to become a best-in-class operating function in the bank, and this role plays a crucial part in enabling that purpose; the role will serve the whole bank at all locationsJob AccountabilitiesAssist in the planning, organizing, and execution of FMA activities to support operational effectiveness.Manage annual reviews, contract renewals and relationships with vendorsConduct regular inspections to ensure cleanliness, hygiene, and safety standards are maintained at all bank premises.Support the implementation and monitoring of strategies for continuous improvement in equipment reliability and effectiveness.Report and track FMA-related issues, ensuring timely resolution and escalation as needed.Manage ordering and inventory control of office supplies and durable goods in a cost-effective manner.Ensure contracted maintenance and housekeeping service level agreements are adhered to and maintained.Support contract management for FMA services and the implementation of maintenance procedures.Inspect buildings, equipment, and systems to identify any issuesEnsure to comply with Audit requirements, internal and external report obligations etc. in line with Policy guidelinesReview FM of each CBD locationVisit branches to inspect the buildings, equipment, and systems to identify faults or risksLiaise with AMC vendors for scheduled preventive maintenanceThe FMA Support Officer is responsible for supporting end-to-end facilities management and administration processes, contributing to the department’s transition towards centralized, customer-focused operations.The role requires adaptability to ongoing changes in department structure and processes, with a focus on enhancing internal customer satisfaction and achieving business goals.Requirements:Qualifications3-5 years relevant experience in FMA preferably in BankingStrong working knowledge in business applications including Excel and WordAnalytical and review skills with the ability to draw the correct conclusions from reviewsTime management and organization skills with the ability to prioritize and multi-taskAbility to work independently with minimum supervisionDemonstrated ability to establish and maintain effective relationship and partnership with key stakeholders including contractors, consultants etc.Excellent Planning and organizational skills with demonstrated ability to execute on time and on budgetUnderstand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business/functionExcellent written & oral communication and presentation skills including the ability to deliver clear and accurate messages to management