About Nafham by Tyro

Tyro is an online learning platform that connects students with qualified instructors. On its mission to provide personalized, high quality online education to everyone, Tyro has recently acquired Nafham, an edtech startup with over 5 million learners focused on school curricula of Egypt, KSA, and UAE. Both companies joining forces positions Nafham by Tyro to be the largest Edutech platform in the MENA region providing both, live online tutoring as well as recorded educational video content. With this new acquisition, Nafham by Tyro is growing fast and expanding its team by hiring the best candidates in the region to fulfill different roles and responsibilities..

Job Description:

We are looking for a dedicated and organized Customer Service Specialist to manage communication between students, parents, and teachers while ensuring a smooth learning experience.

Responsibilities:

• Handle customer and teacher cases, including cancellations, rescheduling, and session adjustments.

• Manage and update students’ session schedules accurately and promptly.

• Prepare and share announcements regarding schedule changes, vacations, and other updates.

• Collect and analyze feedback from parents and students to enhance service quality.

• Collaborate with other departments to resolve customer cases efficiently and ensure a seamless process.

• Use Power BI to track, analyze, and report customer service performance and trends.

• Maintain a professional and supportive approach across all communication channels.

Requirements:

• Minimum of 2 years of experience in customer service or a related field.

• High proficiency in English (both written and spoken) is a must.

• Previous experience in E-commerce is a plus.

• Strong communication, problem-solving, and multitasking skills.

• Ability to work effectively in a fast-paced, team-oriented environment.

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