• Handle incoming reservation requests via email, phone, and online platforms.
• Manage the reservation system, ensuring accurate booking details and availability.
• Confirm and modify reservations as needed, including special requests for events or celebrations.
• Greet guests warmly and provide information about the restaurant’s menu, specials, and policies.
• Address customer inquiries and concerns promptly and professionally via communication channels.
• Assist guests with any special needs, dietary restrictions, or accommodations.
• Liaise between guests and restaurant staff to ensure smooth operations.
• Communicate effectively with kitchen and front-of-house staff regarding reservation details and guest preferences.
• Maintain accurate records of reservations, cancellations, and customer feedback.
• Track and report on reservation trends and customer preferences.
• Inform guests about upcoming events, promotions, and loyalty programs.
• Assist in managing social media inquiries related to reservations or customer service.
• Resolve conflicts or issues that arise regarding reservations or guest experiences.
• Provide alternative solutions to ensure guest satisfaction.

Qualifications:

• 2 years of proven experience in customer service or hospitality roles.
• Strong communication and interpersonal skills.
• Proficiency in reservation systems and computer software.
• Ability to multitask and manage time effectively.
• Proficiency in English (speaking, reading, and writing) is essential.
• Flexible schedule, including evenings and weekends.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Bachelor Degree is a must.
• Problem-solving mindset with a focus on guest satisfaction.
• Ability to remain calm and composed under pressure.

• لتقديم الان