Job Description

Roles & Responsibilities

Job Description

• Oversee daily outlet operations to ensure smooth service flow and alignment with luxury hospitality standards.
• Lead, supervise, and motivate the team to deliver high performance and exceptional guest experiences.
• Conduct daily briefings and ensure clear communication of operational priorities and VIP requirements.
• Monitor guest satisfaction, handle complaints professionally, and implement effective service recovery.
• Ensure compliance with hygiene, safety, grooming, and company SOPs (HACCP standards).
• Optimize staffing levels and manage shift scheduling based on business demand.
• Drive upselling initiatives and monitor sales performance to support revenue targets.
• Control operational costs, including wastage, breakage, and inventory management.
• Ensure accuracy in billing procedures and cash handling.
• Coordinate with other departments (Kitchen, HR, Housekeeping) to maintain seamless operations.
• Prepare daily operational reports, including sales performance and incident logs.

Qualifications

• Diploma or Bachelor s degree in Hospitality Management or a related field.
• 2 4 years of experience in Food & Beverage operations, preferably within luxury hotel environments.
• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with strong problem-solving abilities.
• Financial awareness with the ability to monitor costs and drive revenue.
• Fluency in English; additional languages are an advantage.
• Ability to work under pressure in a fast-paced environment while maintaining service excellence.

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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