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• Ensure employee eligibility and entitlements are accurately verified before ticket issuance.

• Ensure compliance with the company’s travel policy, budget limits, and internal controls.

• Ensure bookings align with company policies and employee preferences where possible.

2. Employee Communication & Support

• Act as a vocal point to provide guidance on travel policy and ticketing procedures.

• Provide Support for urgent cases in coordination with the travel agency partners.

• Handle exceptions while applying the company policies, especially during the transition and stabilization periods.

3. Vendor Management

• Maintain strong working relationships with travel agency partners.

• Apply Quality checks to ensure compliance of the agency with the best prices according to agreed terms.

• Monitor and report on the service performance and ensure adherence to agreed terms and service levels.

4. Data Management & Reporting

• Maintain an accurate database of employee travel records, ticket costs, and travel dates.

• Reconcile ticket invoices against bookings and ensure proper cost allocation with Finance.

• Prepare monthly and annual reports on ticket expenses, savings, and travel trends.

• Maintain proper documentation for all bookings and approvals for audit readiness.

5. Continuous Improvement

• Identify opportunities for process improve

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