Job Details

Experience Needed:1 To 10 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential, Insurance, Transportation, Bonus, Medical Insurance, Over Time

Job Categories:

• Manufacturing/Production
• Engineering - Telecom/Technology
• Engineering - Other

Skills And Tools:

ElectronicsManufacturingElectricalTechnical troubleshootingCustomer service

Job Description

• Provide after-sales technical support and maintenance services for Meters and.
• Diagnose, troubleshoot, and resolve technical issues related to Meters
• Conduct on-site installations, repairs, and preventive maintenance for customers across various locations.
• Collaborate with the engineering and product teams to relay customer feedback and suggest product improvements.
• Document service activities, maintenance logs, and customer interactions accurately and promptly.
• Train end-users and clients on the proper operation and maintenance of products.
• Ensure compliance with safety standards and company policies during all service activities.
• Respond to customer inquiries and service requests in a timely and professional manner.
• Support the continuous improvement of after-sales processes to enhance customer satisfaction.

Job Requirements

• Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field.
• Up to 10 year of relevant experience in after-sales service, maintenance, or technical support roles.
• Good understanding of electricity devices.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage multiple service requests efficiently.
• Strong communication and interpersonal skills for effective customer interaction.
• Willingness to travel to customer sites as required.
• Familiarity with safety protocols and industry standards.
• Proficiency in using diagnostic tools and maintenance equipment.
• Commitment to delivering high-quality service and customer satisfaction.

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