نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : United Arab Emirates
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : United Arab Emirates
Job Details
Experience Needed:Not SpecifiedCareer Level:Entry Level (Junior Level / Fresh Grad)Education Level:Not SpecifiedSalary:Confidential
Experience Needed:Not Specified
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:Confidential
Skills And Tools:
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Job Description
The IT Support Specialist is responsible for providing first-level technical assistance, troubleshooting, and resolving hardware, software, and network-related issues across the organization. This role is essential to ensuring smooth daily operations by delivering timely and efficient support to all users.The specialist will install, configure, and maintain IT equipment, monitor system performance, and coordinate with internal teams and external vendors to maintain an efficient, secure, and reliable IT infrastructure.Key ResponsibilitiesTechnical Support & TroubleshootingProvide first-line support for hardware, software, system, and network-related issues.Diagnose and resolve technical problems via phone, email, remote assistance, or in-person support.Log, track, and manage support tickets, ensuring timely and efficient resolution.Escalate complex or unresolved issues to higher-level IT personnel as needed.Hardware & Software ManagementInstall, configure, and maintain laptops, desktops, printers, scanners, and other peripherals.Perform software installation, updates, patches, and configuration in line with IT policies.Ensure all devices operate efficiently, securely, and in compliance with internal standards.Network & System SupportAssist in monitoring overall network performance, stability, and security.Troubleshoot LAN, WAN, Wi-Fi, VPN, and general connectivity issues.Support user account management including password resets, access permissions, and system onboarding.User Support & TrainingProvide guidance to employees on proper use of systems, tools, and applications.Conduct IT onboarding for new employees (email setup, systems access, policy overview).Prepare user-friendly documentation, guides, and FAQs to support self-service learning.Maintenance & MonitoringPerform routine health checks on systems, backups, antivirus tools, and security configurations.Maintain IT inventory including hardware, licenses, and accessories.Ensure all IT practices follow cybersecurity best practices and internal company policies.Coordination & AdministrationCoordinate with vendors for repairs, procurement, service renewals, and warranty claims.Support ongoing and upcoming IT projects such as system upgrades, migrations, and new software implementations.Maintain accurate records of IT assets, service logs, and user support requests.QualificationsBachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field (preferred).5–8 years of experience in IT Support, preferably in a corporate, multi-user environment.Technical Skills RequiredStrong understanding of computer hardware and operating systems (Windows, macOS).Knowledge of networking fundamentals (LAN, WAN, Wi-Fi, VPN).Experience with Microsoft 365, email configuration, cloud-based applications.Ability to troubleshoot printers, scanners, and other office peripherals.Knowledge of antivirus systems, cybersecurity best practices, and system update protocols.Basic experience with Active Directory, account creation, and permission setup.Behavioral & Soft SkillsStrong problem-solving and analytical abilities.Excellent communication and customer service skills.Ability to manage time, prioritize tasks, and work efficiently under pressure.High attention to detail, professionalism, and discipline.Ability to work independently and collaboratively within a team.Preferred Certifications (an advantage)CompTIA A+CompTIA Network+Microsoft Certified: Modern Desktop Administrator AssociateITIL Foundation CertificationCisco CCNA (basic networking knowledge preferred)Google IT Support Professional Certificate للتقديم الان
The IT Support Specialist is responsible for providing first-level technical assistance, troubleshooting, and resolving hardware, software, and network-related issues across the organization. This role is essential to ensuring smooth daily operations by delivering timely and efficient support to all users.The specialist will install, configure, and maintain IT equipment, monitor system performance, and coordinate with internal teams and external vendors to maintain an efficient, secure, and reliable IT infrastructure.Key ResponsibilitiesTechnical Support & TroubleshootingProvide first-line support for hardware, software, system, and network-related issues.Diagnose and resolve technical problems via phone, email, remote assistance, or in-person support.Log, track, and manage support tickets, ensuring timely and efficient resolution.Escalate complex or unresolved issues to higher-level IT personnel as needed.Hardware & Software ManagementInstall, configure, and maintain laptops, desktops, printers, scanners, and other peripherals.Perform software installation, updates, patches, and configuration in line with IT policies.Ensure all devices operate efficiently, securely, and in compliance with internal standards.Network & System SupportAssist in monitoring overall network performance, stability, and security.Troubleshoot LAN, WAN, Wi-Fi, VPN, and general connectivity issues.Support user account management including password resets, access permissions, and system onboarding.User Support & TrainingProvide guidance to employees on proper use of systems, tools, and applications.Conduct IT onboarding for new employees (email setup, systems access, policy overview).Prepare user-friendly documentation, guides, and FAQs to support self-service learning.Maintenance & MonitoringPerform routine health checks on systems, backups, antivirus tools, and security configurations.Maintain IT inventory including hardware, licenses, and accessories.Ensure all IT practices follow cybersecurity best practices and internal company policies.Coordination & AdministrationCoordinate with vendors for repairs, procurement, service renewals, and warranty claims.Support ongoing and upcoming IT projects such as system upgrades, migrations, and new software implementations.Maintain accurate records of IT assets, service logs, and user support requests.QualificationsBachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field (preferred).5–8 years of experience in IT Support, preferably in a corporate, multi-user environment.Technical Skills RequiredStrong understanding of computer hardware and operating systems (Windows, macOS).Knowledge of networking fundamentals (LAN, WAN, Wi-Fi, VPN).Experience with Microsoft 365, email configuration, cloud-based applications.Ability to troubleshoot printers, scanners, and other office peripherals.Knowledge of antivirus systems, cybersecurity best practices, and system update protocols.Basic experience with Active Directory, account creation, and permission setup.Behavioral & Soft SkillsStrong problem-solving and analytical abilities.Excellent communication and customer service skills.Ability to manage time, prioritize tasks, and work efficiently under pressure.High attention to detail, professionalism, and discipline.Ability to work independently and collaboratively within a team.Preferred Certifications (an advantage)CompTIA A+CompTIA Network+Microsoft Certified: Modern Desktop Administrator AssociateITIL Foundation CertificationCisco CCNA (basic networking knowledge preferred)Google IT Support Professional Certificate