Job Summary:

The role is focusing on overseeing the design, implementation, and optimization of automated workflows and Business Process Management (BPM) systems to enhance operational efficiency and streamline business processes

Job Responsibilities:

• Oversee the development, deployment, and maintenance of workflow and BPM applications.
• Analyze business processes and identify opportunities for automation to enhance efficiency and accuracy.
• Ensure the scalability, reliability, and security of automated workflows and BPM systems.
• Collaborate with business units to gather requirements and design tailored automation solutions.
• Develop and implement an enterprise-wide automation strategy that aligns with organizational objectives.
• Create and manage a roadmap for workflow and BPM system enhancements and upgrades.
• Stay updated on industry trends and emerging technologies to drive innovation in automation solutions.
• Ensure seamless integration of BPM and workflow systems with core applications, including ERP, CRM, and core banking platforms.
• Monitor system performance and implement optimizations to improve speed, accuracy, and efficiency.
• Oversee data flows between systems, ensuring accuracy and consistency across platforms.
• Act as the primary point of contact between the IT department and business units for automation projects.
• Collaborate with stakeholders to prioritize automation initiatives based on business needs and ROI.
• Provide regular updates to senior management on the progress, challenges, and impact of automation initiatives.
• Oversee the resolution of technical issues related to workflow and BPM systems.
• Conduct root cause analysis for recurring issues and implement long-term solutions.
• Ensure minimal disruption to business processes during system changes or upgrades.

Job Qualifications:

• Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field
• Minimum of 8 years of experience in IT, with at least 5 years specializing in workflow or BPM systems.
• Proven experience in implementing and managing automation solutions in a complex enterprise environment for manager.
• Strong expertise in Temenos T24, including its architecture, modules, and integration points.
• Hands-on experience with T24 system upgrades, configurations, and customizations.
  

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