Job Details

Experience Needed:1 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support
• Operations/Management

Skills And Tools:

Customer Relationship ManagementCommunicationProblem-SolvingConflict ResolutionTime ManagementOrganizational Skills

Job Description

• Serve as the primary point of contact for partners, resolving queries and providing guidance. 
• Build and maintain long-term relationships with customers and partners by understanding their needs. 
• Provide proactive support, including product recommendations, troubleshooting, and best practices.
• Conduct onboarding and training sessions for new partners. 
• Collaborate with cross-functional teams (sales, product, technical support) to deliver integrated solutions. 6. Identify opportunities to upsell or cross-sell products and services. 
• Maintain accurate records of interactions and transactions using CRM (Salesforce). 
• Monitor partner feedback, identify trends, and recommend improvements. 
• Stay updated on industry trends, product developments, and competitor activities.

Job Requirements

Education: 

• Bachelor’s degree in business, Marketing, or related field 

 

Prior Work Experience:

•  1-3 years in partner/customer success, account management, or related roles

 

Language Proficiency:

•  Fluency in both spoken & written English language is required. 

 

Skills & Abilities: 

• Strong communication and relationship-building skills 
• Problem-solving and analytical thinking 
• Training and presentation skills 
• Proficiency in CRM software (Salesforce preferred) 

 

Knowledge:

•  Industry trends, product knowledge, competitor landscape

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