Job Description

The job holder is required to process abroad varieties of operational work on the Credit card. To ensure all card financial and non-financial requests processed before system cut-off time and resolved as per the terms & conditions specified in the service level agreements with the clients

Responsibilities

Processing

• Ensure that all financial / non-financial requests processed within the specified TAT with accuracy.
• Always meeting deadline for projects or any assigned task as per clients’ demand.
• Flexibility to work in weekend or for extended long hours every end of month.
• Handles the email requests & inquiries with professional time & manner.
• Provide professional follow-up to the requests which require approval from other departments.
• Ensure processing all the assigned requests within the day from various channels.
• Attend all the arranged meetings on time.
• Obtaining any assigned training without exceeding the deadline.
• Accurately record daily requests in the MIS tracker and to update scorecard on a daily basis.