Join Our Team as a Patient Experience (PX) Representative! 🌟

Are you a people person with a passion for delivering excellent service? Do you thrive in a fast-paced, task-oriented environment? If so, we want YOU on our team!

We’re looking for a Patient Experience (PX) Representative who can handle high call volumes with professionalism, accuracy, and empathy—ensuring every patient feels valued and cared for. This role is your chance to make a real impact while growing your career in a supportive, dynamic workplace.

🚀 What You’ll Do

• Manage 70–100 inbound and outbound calls daily while maintaining top-quality service.
• Achieve a 90% answering rate and meet call quality benchmarks.
• Provide accurate, empathetic solutions to patient inquiries.
• Efficiently redirect calls to the right departments.
• Return voicemails on time with clarity and professionalism.
• Maintain an average call handling time of 2 minutes.
• Prevent missed (“dead”) visits through proactive rescheduling.
• Add and manage patient appointments with accuracy and care.
• Assist your manager with data updates, scheduling tasks, and patient records.
• Build strong, respectful relationships with clinic staff.

✅ What We’re Looking For

• Fluent English (spoken and written).
• Excellent communication skills and a customer-first mindset.
• A positive, can-do attitude and strong problem-solving ability.
• At least 1 year of experience in customer service, telesales, or a related field.
• Willingness to work US business hours (overnight shifts).
• A graduate of any field (healthcare background is a plus).

🌟 Preferred Attributes

• Experience with US-based customers or healthcare systems.
• Fast learner, tech-savvy, and adaptable.
• Strong attention to detail and schedule accuracy.
• Professional, empathetic tone in sensitive conversations.

🎁 What We Offer

• Competitive salary & performance-based bonuses.
• Opportunities for growth & skill development.
• Supportive, dynamic work culture.
• Medical and Social insurance

💡 Ready to Make a Difference?

If you’re passionate about patient care and thrive in a high-energy, goal-driven role, we’d love to meet you. Apply today and be part of a team wher

للتقديم الان