Job Purpose:

To lead and support Toyota Egypt’s national technical operations by providing expert diagnostic 

guidance, resolving complex technical cases, and ensuring consistent service quality across all 

branches and dealers. The role is responsible for analyzing field technical data, enhancing diagnostic 

efficiency, supporting warranty compliance, and driving continuous improvement aligned with Toyota Motor Corporation (TMC) standards.

Main Responsibilities:

Collect and analyses technical information from the field, including Aftersales and PDI 

teams, to identify key technical issues and trends

Prepare and submit detailed technical problem reports to the Technical Support Manager

Support Toyota Egypt branches and dealers with “difficult-to-diagnose” cases, ensuring 

resolution and adherence to TMC full diagnostic time standards

Ensure seamless circulation of updated technical information, guidelines, and bulletins across 

all branches and dealers

Participate in monitoring and improving the quality of new vehicle delivery nationwide

Ensure the proper implementation of warranty policies and procedures for assigned technical 

cases

Review, prioritize, and process technical reports from service centers, and escalate relevant 

cases to TMC

Follow up and fulfil all TMC technical requests and ensure timely closure

Develop PDI documentation (PDI sheets and OJT content) for new vehicle models

Validate and certify new products (consumables, lubricants, accessories) for use in GR 

workshops

Conduct nationwide field visits to branches and dealers to evaluate technical performance and 

support action plan implementation

Follow repair manual diagnostic procedures and issue serviceability when required

Monitor SSC progress, ensure accurate parts usage, and coordinate ordering of required parts

Qualifications & Experience:

Bachelor’s degree in Mechanical Engineering, preferably with an Automotive specialization

5–6 years of relevant experience in automotive technical support, diagnostics, or aftersales operations

Solid understanding of TMC diagnostic procedures, warranty policies, and technical reporting systems are preferred

Competencies:

Fluency in Arabic and English (spoken and written)

Strong proficiency in MS Office (Excel, PowerPoint, Word)

Excellent technical report writing and presentation skills

Strong communication skills with the ability to guide and influence technical teams

Highly developed analytical and problem-solving capabilities

Ability to work collaboratively across nationwide branches and dealer networks

Strong attention to detail, accuracy, and adherence to quality and safety standards

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