Job Title: Patient Access Ambassador

Job Code: PAA-001

Grade: A4

Department: Patient Access Services

Your Impact

≥ 95 % first-contact satisfaction rate

100 % accuracy in registration & insurance verification

≥ 90 % of inquiries resolved at first contact

What You Will Do

Patient Registration: Collect/verify Civil ID, insurance, and medical data; ensure accurate system entry.

Insurance Verification: Confirm coverage, expiry, and benefits; secure pre-authorizations as needed.

Appointment Scheduling: Book, reschedule, and confirm visits; update daily schedule changes.

Customer Service: Greet patients warmly; address questions and resolve concerns promptly.

Communication & Coordination: Handle contact-center inquiries; liaise with clinical/admin teams for smooth journeys.

Administrative Support: Maintain records, assist billing/financial closing, uphold reception-area standards.

Compliance & Confidentiality: Ensure regulatory compliance and protect patient data privacy.

How Success Is Measured

Zero patient-confidentiality breaches

Service standards met or exceeded

Timely, error-free registration & scheduling

Consistent data-entry accuracy

Positive feedback on professional grooming & communication

You will thrive here if you have…

Associate’s degree in Business Administration or related (University degree preferred)

1–3 years in patient services, hospitality, aviation, or telecom front-line roles

Fluent in English & Arabic (spoken & written)

Tech-savvy: CRM, HIS, and MS Office proficiency

High emotional intelligence and service orientation under pressure

Professional grooming with excellent interpersonal skills

Competencies we value

Communication - Clear, courteous, effective interactions

Client Focus - Anticipating and meeting patient needs

Adaptability - Flexibility in a dynamic environment

Teamwork - Cooperative, supportive collaboration

Initiative - Proactive problem-solving and suggestions

Ready to bring premium hospitality to healthcare?

Apply now and become the face of genuine care at Taiba Hospital.

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