Key Responsibilities
Core Functional Responsibilities

• Respond to customer inquiries via phone, email, SMS, and online forms in a timely and
  professional manner.
• Provide accurate and up-to-date information about products, services, and policies.
• Address and resolve customer complaints and issues effectively and empathetically.
  Issue Resolution
• Troubleshoot and resolve product-related issues, collaborating with other departments
  where necessary.
• Escalate complex or unresolved cases to the appropriate teams for further support.
• Feedback & Continuous Improvement
• Capture and document customer feedback, suggestions, and recurring issues.
• Share insights with internal teams to support process improvements and enhance the
  customer journey.
  Brand Advocacy
• Maintain a positive, consistent, and professional brand voice across all customer
  interactions.
• Strengthen customer trust and loyalty by delivering empathetic and solution-oriented
  support.