Job Responsibilities

Hardware & Software Support

• Installation, configuration, and maintenance of desktops, laptops, and peripheral devices
• Troubleshooting hardware issues and work with the hardware provider for maintenance or fix
• Support for operating systems (Windows, macOS preferred)

Networking & Connectivity

• Understanding of TCP/IP, DNS, DHCP, VPN, and LAN/WAN
• Diagnosing and resolving network connectivity issues
• Knowledge of Wi-Fi troubleshooting and VPN client

Service Desk Tools & Ticketing Systems

• Work with any of the IT Service Management (ITSM) tools (e.g., ServiceNow) and has understanding of the concept of logging tickets
• Managing incident tickets, service requests, and escalation procedures

Microsoft & Collaboration Platforms

• Has experience with Microsoft 365 / Office 365 (Outlook, Teams, SharePoint, OneDrive)
• Support for video conferencing tools (Microsoft Teams)

IT Security Awareness

• Knowledge of endpoint security, antivirus management, and patching processes
• Awareness of data protection and privacy compliance

Educational Background& Required Experience

• Bachelor’s degree in information technology, Computer Science, or related field
• 3-5 years of hands-on experience in IT support or helpdesk roles

Professional & Interpersonal Competencies

Customer Service Orientation

• Strong commitment to user satisfaction and issue resolution
• Professional demeanor and clear communication when assisting users from different cultural backgrounds

Communication Skills

• Excellent spoken and written English (additional languages are a plus)
• Ability to translate technical jargon into simple, user-friendly language

Analytical & Problem-Solving Ability

• Logical approach to identifying, analyzing, and resolving IT problems efficiently
• Ability to prioritize multiple issues under pressure

Adaptability & Learning Agility

• Quick learner with interest in new technologies, tools, and procedures
• Comfortable working in fast-paced, diverse environments

Team Collaboration

• Works effectively within a global IT team or with cross-functional departments
• Supports coordination with regional and international technical teams

Professionalism & Time Management

• Reliable and punctual; able to handle multiple tickets with minimal supervision
• Maintains confidentiality and integrity in all technical operations

Preferred Certifications (Optional but Advantageous)

• Microsoft Certified: Modern Desktop Administrator Associate
• للتقديم الان
• ITIL v4 Foundation (for understanding service management processes)