Role- LLM -ServiceNow LLM Trainer

Skill- 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.

Engagement Type-Short Term Contract ( 2 month)

Geo-india, Brazil, Pakistan, Nigeria, Kenya, Egypt, Ghana, Bangladesh, Turkey, Mexico

Required Skills & Experience

• 4–6 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.
• Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
• Proficiency in JSON authoring and working with structured data.
• Solid understanding of SQL for data analysis and task validation.
• Ability to design realistic enterprise scenarios that map to ServiceNow processes.
• Experience in AI model training workflows, contributing to the creation of structured training data.
• Strong prompt engineering skills for crafting effective instructions.
• Analytical thinking, attention to detail, and logical structuring.
• Strong communication skills + customer facing experience is a BON

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