Company Description

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Role Description

This is a full-time on-site role for a Moderator, located in Cairo, Egypt. The Moderator will be responsible for overseeing community interactions, ensuring adherence to guidelines, and fostering a positive and respectful environment. Daily tasks include monitoring discussions, managing issues or disputes, and escalating concerns when appropriate. The Moderator will also gather feedback and contribute to improving overall community engagement strategies.

Qualifications

• Strong communication and interpersonal skills, with the ability to mediate conflicts and maintain a professional tone.
• Experience in community management, moderation, or customer support is preferred.
• Organizational and problem-solving skills to handle disputes effectively and escalate when necessary.
• Technical aptitude and familiarity with forums, social media platforms, or moderation tools.
• Proficiency in both written and spoken English; fluency in Arabic is a plus.
• Ability to work collaboratively as part of a team while maintaining independence in routine tasks.
• Bachelor's degree in Communications, Social Sciences, or related fields is advantageous.
  

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