Company Description

MICO WORLD, founded in 2014, is a leading global open social platform providing features such as chat, video, voice, live streaming, and games. With over 100 million users in more than 150 countries and regions, the company offers diverse social products including MICO, YoHo, TopTop, and Sugo. MICO WORLD has over 150 thousand contracted anchors and is a prominent platform in markets like the Middle East, Southeast Asia, South Asia, Europe, and America. Focused on enhancing localization and global branding, MICO WORLD aims to deliver high-quality and versatile social experiences worldwide.

Role Description

This is a full-time, on-site role located in Cairo for a Customer Service Sales Specialist. The role involves providing exceptional customer support, ensuring customer satisfaction, and maintaining high standards of customer service. Responsibilities include managing customer inquiries effectively, offering solutions to improve customer experience, and upholding professional phone etiquette while addressing sales-related concerns.

Qualifications

• Customer Support and Customer Service skills
• Expertise in Customer Satisfaction and Customer Experience
• Professional Phone Etiquette skills
• Strong communication and problem-solving abilities
• Ability to work in an on-site, collaborative team environment
• Experience in sales or social platform roles is a plus
• Bachelor's degree in Business, Marketing, or relevant field is preferred
  

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