نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : Not mentioned
المكان : Egypt
الخبرة : 0-3 سنة
الراتب : Not mentioned
المكان : Egypt
Job Details
Experience Needed:0 To 3 YearsCareer Level:Entry Level (Junior Level / Fresh Grad)Education Level:Bachelor's DegreeSalary:12000 To 14000 EGP Per MonthJob Categories:
Experience Needed:0 To 3 Years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Bachelor's Degree
Salary:12000 To 14000 EGP Per Month
Job Categories:
Skills And Tools:
Job Description
- Provide real-time chat support to customers, addressing inquiries, issues, and requests in a professional and timely manner.
- Resolve customer concerns related to mobile, ISP, and ICT services, ensuring high levels of satisfaction.
- Maintain accurate and detailed records of customer interactions using internal systems.
- Collaborate with other departments to escalate and resolve complex issues efficiently.
- Educate customers about products, services, promotions, and new offerings.
- Follow up with customers to ensure their issues are fully resolved and gather feedback for service improvement.
- Adhere to company policies, procedures, and quality standards in every interaction.
- Identify recurring issues and communicate trends to management for process enhancement.
- Meet or exceed individual and team performance targets, including response time and customer satisfaction metrics.
- Participate in ongoing training and development programs to stay updated on products and best practices.
- Provide real-time chat support to customers, addressing inquiries, issues, and requests in a professional and timely manner.
- Resolve customer concerns related to mobile, ISP, and ICT services, ensuring high levels of satisfaction.
- Maintain accurate and detailed records of customer interactions using internal systems.
- Collaborate with other departments to escalate and resolve complex issues efficiently.
- Educate customers about products, services, promotions, and new offerings.
- Follow up with customers to ensure their issues are fully resolved and gather feedback for service improvement.
- Adhere to company policies, procedures, and quality standards in every interaction.
- Identify recurring issues and communicate trends to management for process enhancement.
- Meet or exceed individual and team performance targets, including response time and customer satisfaction metrics.
- Participate in ongoing training and development programs to stay updated on products and best practices.
Job Requirements
- Fluency in English at B1+ level or higher, with excellent written communication skills.
- Previous experience in customer service, chat support, or a related field is preferred.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage several chat conversations simultaneously.
- Familiarity with online chat platforms and CRM systems.
- Excellent interpersonal skills and a customer-centric attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
- Commitment to maintaining confidentiality and data security.
- Strong organizational and time management skills.
- Fluency in English at B1+ level or higher, with excellent written communication skills.
- Previous experience in customer service, chat support, or a related field is preferred.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage several chat conversations simultaneously.
- Familiarity with online chat platforms and CRM systems.
- Excellent interpersonal skills and a customer-centric attitude.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work various shifts, including evenings, weekends, and holidays as required.
- Commitment to maintaining confidentiality and data security.
- Strong organizational and time management skills.