Lumiere Group is looking for an experienced Call Center Manager to lead our call center operations and ensure top-quality service for our patients across our medical and beauty clinics.

Key Responsibilities:

-Manage and train call center agents to achieve KPIs.

-Oversee patient inquiries, appointment scheduling, and follow-ups.

-Monitor conversion rates, leads, and customer satisfaction.

-Collaborate with marketing and operations teams to enhance performance.

-Prepare performance reports and recommend improvements.

Qualifications:

-Minimum 5 years of experience in call center management.

-Experience in the medical field (hospitals, clinics, or beauty centers) is required.

-Previous Gulf region experience is a strong advantage.

-Strong leadership and communication skills.

-Proficiency in CRM and call center systems.

-Fluency in English

Location: Nasr City.

If you're interested, please send your CV to [email protected]