About the company

Magic Travels DMC is an award-winning luxury destination management company, with an outstanding history and culture, who have been offering tailor-made holidays, private tours, journeys of discovery, arrangements for conference and incentive groups, and group adventures for discerning travellers since 1985.

Job Summary:

The Reservation Specialist is responsible for managing confirmed files from the Sales team. They ensure the booking, follow-up, and coordination of all services to guarantee a smooth and high-quality client experience. This role involves monitoring payments to suppliers, ensuring flawless group production, and maintaining proactive communication with the Sales team and service providers.

Key Responsibilities:

• Book all services (accommodation, transfers, restaurants, activities, additional services, etc.) for confirmed Sales files.
• Check availability and confirm each service with suppliers in a timely manner.
• Monitor and manage payments to suppliers and confirm financial transactions.
• Coordinate operational execution of groups to ensure all elements of the program are delivered as planned.
• Work closely with the Sales and Operations teams to quickly resolve any issues.
• Maintain strong relationships with suppliers and ensure quality standards are met.
• Keep booking and group files up to date.
• Provide clear and proactive communication to internal clients (Sales, Operations) regarding the status of bookings and group programs.

Requirements / Qualifications:

• Previous experience in a similar role within a DMC / travel agency
• Excellent organizational skills, attention to detail, and accuracy.
• Ability to manage multiple files simultaneously and meet deadlines.
• Strong written and verbal communication skills.
• Proficient in IT tools (Excel, booking systems, internal tracking tools).
• Fluent in English; additional languages are a plus.
• Team player with the ability to manage priorities independently.

Personal Attributes:

• Proactive and responsive.
• Customer-service and quality oriented.
• Flexible and able to adapt to changes or unexpected situations.

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