Job Details

Experience Needed:More Than 1 Year

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support

Skills And Tools:

Communication skillscomputerCRMCustomer CareCustomer SupportCustomer ServiceFrench language proficiencyCustomer serviceCommunicationConflict resolutionTeamworkAttention to detailTime managementCRM softwareProblem-solvingAdaptability

Job Description

French + English Customer Service Associate – Cairo
 

Join a global company that’s growing fast in Egypt.
Quantanite is a UK-headquartered Customer Experience and Business Process Outsourcing company with over 12 years of international success. We partner with global brands across Europe, the US and APAC, helping them deliver world-class service.

We’ve recently launched our Cairo site and are expanding quickly — and we’re looking for talented French + English speakers to be part of our journey.

What You’ll Do

• Engage with customers via phone, email and chat to resolve queries and deliver an exceptional experience.
• Troubleshoot issues and provide timely, effective solutions.
• Develop a strong understanding of our clients’ products and services.
• Log all interactions accurately in our systems.
• Follow up with customers to ensure satisfaction.
• Share feedback and ideas to help us continuously improve.
• Follow company and data-protection policies at all times.
   

Why Join Quantanite

• 12 + years of global experience with trusted international brands.
• Be part of a hyper-growth Cairo team as we expand in the region.
• Competitive local salary & benefits.
• Ongoing training through Quantanite University.
• A diverse, inclusive, and high-energy culture.
   

Location: Maadi Technology Park, Cairo
Work Type: Full-time, On-site
Shifts: Rotational (to align with global markets)

Job Requirements

• Minimum of 1 year of experience in a customer service, support, or related role.
• Fluency in both French and English, with excellent verbal and written communication skills.
• Proven ability to handle customer inquiries and resolve issues in a fast-paced environment.
• Strong interpersonal skills and a customer-centric mindset.
• Ability to work effectively in an office-based setting.
• Familiarity with CRM systems and customer support tools.
• Excellent problem-solving and conflict resolution abilities.
• Attention to detail and strong organizational skills.
• Willingness to work flexible hours, including weekends or holidays if required.
• Demonstrated ability to work independently and as part of a team.

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