نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : Not mentioned
المكان : Saudi Arabia
الخبرة : 0-3 سنة
الراتب : Not mentioned
المكان : Saudi Arabia
Job Details
Experience Needed:Not SpecifiedCareer Level:Entry Level (Junior Level / Fresh Grad)Education Level:Not SpecifiedSalary:ConfidentialJob Categories:
Experience Needed:Not Specified
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:Confidential
Job Categories:
Skills And Tools:
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Job Description
Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates proficient in Arabic - speaking, writing & reading.What You’ll DoServe as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat.Support frontline CS operation teams to ensure operational excellence and excellent customer service.Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed.Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.Complete ad-hoc assignments from CX Functional team. Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)RequirementsAdvanced skill in Excel & PowerPoint.Proficient in Arabic - speaking, writing & reading.Good Communication Skills in both Arabic and basic communication in English. To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-noticeWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. للتقديم الان
Lalamove ( https://www.lalamove.com ) is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1800+ employees spread across Asia and LATAM, and has grown tremendously since.Currently, we are launching our service to Riyadh, KSA and we are seeking several Customer Service Associates proficient in Arabic - speaking, writing & reading.What You’ll DoServe as the first point of contact for incoming customer inquiries and requests, via phone, email, and chat.Support frontline CS operation teams to ensure operational excellence and excellent customer service.Troubleshoot and resolve technical issues, working cross-functionally with other teams as needed.Produce accurate reports, identify root causes, and come up with relevant action plans to address the gaps in relation to the team, department KPIs and service quality standards.Complete ad-hoc assignments from CX Functional team. Initiate projects that will help improve customer satisfaction and address business requirements (ABR, contact ratio, etc.)RequirementsAdvanced skill in Excel & PowerPoint.Proficient in Arabic - speaking, writing & reading.Good Communication Skills in both Arabic and basic communication in English. To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-noticeWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.