نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : Not mentioned
المكان : Saudi Arabia
الخبرة : 0-3 سنة
الراتب : Not mentioned
المكان : Saudi Arabia
Job Details
Experience Needed:Not SpecifiedCareer Level:Entry Level (Junior Level / Fresh Grad)Education Level:Not SpecifiedSalary:ConfidentialJob Categories:
Experience Needed:Not Specified
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Not Specified
Salary:Confidential
Job Categories:
Skills And Tools:
See More
See More
Job Description
OverviewAs a B2C Sales Officer, you will be the primary point of contact for customer inquiries and support, managing customer interactions through various channels and overseeing the order process. This role is ideal for a customer-focused professional with excellent communication skills, attention to detail, and a proactive approach to problem-solving.Key Responsibilities: Customer ServiceRespond promptly to customer inquiries and questions through calls, WhatsApp, social media, and in-app chats, providing helpful and accurate information.Address customer concerns, troubleshoot issues, and ensure a positive experience with each interaction.Record and manage customer interactions in the CRM for future reference and quality assurance.Managing App OrdersCommunicate with vendors regarding order details, ensuring that any customer questions or issues related to vendor offerings are addressed effectively.Confirm customer orders by reaching out to customers to verify order details, preferences, and any specific requirements.Oversee the order process from confirmation to completion, coordinating with the logistics team to ensure timely and successful delivery.Proactively manage any order cancellations, reaching out to affected customers to offer assistance, alternative solutions, or additional support as needed.Qualifications:Proven experience in customer service, sales operations, or a related field in a B2C environment.Experience in e-commerce, retail, or app-based order management is preferred. Strong communication skills, both written and verbal, with the ability to respond professionally across various channels.Proficiency in using CRMs للتقديم الان
OverviewAs a B2C Sales Officer, you will be the primary point of contact for customer inquiries and support, managing customer interactions through various channels and overseeing the order process. This role is ideal for a customer-focused professional with excellent communication skills, attention to detail, and a proactive approach to problem-solving.Key Responsibilities: Customer ServiceRespond promptly to customer inquiries and questions through calls, WhatsApp, social media, and in-app chats, providing helpful and accurate information.Address customer concerns, troubleshoot issues, and ensure a positive experience with each interaction.Record and manage customer interactions in the CRM for future reference and quality assurance.Managing App OrdersCommunicate with vendors regarding order details, ensuring that any customer questions or issues related to vendor offerings are addressed effectively.Confirm customer orders by reaching out to customers to verify order details, preferences, and any specific requirements.Oversee the order process from confirmation to completion, coordinating with the logistics team to ensure timely and successful delivery.Proactively manage any order cancellations, reaching out to affected customers to offer assistance, alternative solutions, or additional support as needed.Qualifications:Proven experience in customer service, sales operations, or a related field in a B2C environment.Experience in e-commerce, retail, or app-based order management is preferred. Strong communication skills, both written and verbal, with the ability to respond professionally across various channels.Proficiency in using CRMs