📍Location: Remote/Online

💷 Salary Range: Attractive, top‑of‑market salary (paid in GBP/USD)

Palm Outsourcing helps international companies find talent in Egypt.

Please note, we will only be considering excellent applicants with solid demonstrable experience. If you do not have clear and evidenced experience, you will be immediately rejected, so please do not apply.

Contrastingly if you feel you are a right fit relative to the requirements below, please proceed.

Opportunity Overview

We’re hiring a detail‑oriented, scientifically minded Technical Customer Service Associate to enhance how product feedback and quality issues are captured, escalated and resolved. You will bridge day‑to‑day customer enquiries with quality workflows so that insights translate into product improvements and higher customer satisfaction.

Role Description

We’re looking for a Technical Customer Service Associate to join our client’s team. If you enjoy solving complex enquiries with clear, accurate responses and you’re comfortable coordinating with quality and product stakeholders, this could be the opportunity for you. You will manage escalations, document issues rigorously, and help improve processes that reduce future incidents.

Key Responsibilities

• Resolve enquiries – Handle escalated tickets that require technical product understanding.
• Own escalations – Liaise between Customer Service and the QMS to document issues.
• Improve efficiency – Identify recurring problems and propose product or process fixes.
• Support compliance – Follow established workflows for product issues and corrective actions.
• Stakeholder updates – Maintain clear, timely communication to keep teams aligned.

Minimum Qualifications

• Education – Bachelor’s degree in a scientific field such as Biology, Biomedical Science or Chemistry.
• Experience – 1–2 years in technical support, customer service or a quality‑focused role.
• Communication – Clear written and verbal skills with strong attention to detail.

Bonus Qualifications

• Regulated contexts – Exposure to medical devices, healthcare or biotech and ISO standards.
• Quality workflows – Familiarity with QMS concepts for complaints and corrective actions.

Company Benefits

• Top-of-the-market pay.
• Remote working.
• Potential for flexible hours.
• Typically, we work with our own laptops, but if you need any extra gadgets to do your best work, we've got you covered.
• Becoming a part of Palm Outsourcing, where your performance is rewarded in long-term job security and continued growth opportunities.

Thank you for taking the time to apply, we look forward to reviewing your application.

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