Job Details

Experience Needed:1 To 3 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• Customer Service/Support
• Operations/Management

Skills And Tools:

Appointment SchedulingCommunicationAttention to DetailMultitaskingCRM SoftwareTime ManagementActive ListeningConflict ResolutionProblem SolvingCustomer Service

Job Description

Job Summary
Call center representatives use their knowledge of company products, services, and policies to assist customers with their reservations. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions.
Role and Responsibilities:

 

• Answering client’s calls to address their needs, reservations, or other issues with products or servic.
•  Setting, scheduling and confirming appointments.
•  Coordinate with centers about schedules, patients and any changes.
•  Knowledge Update & Reference
•  The Call Center Agent must review the Base Knowledge regularly as it is an essential part of the job.
• The agent is required to stay updated with all new information, procedures, and service updates to ensure accurate and effective communication with patients.
•  Ensure that IV-drips bookings are properly registered in the system under the correct category, and confirm that ‘IV-drips Registration’ is clearly selected in the system.
•  After booking the IV drip session for the patient, ensure that the required IV drip is ordered from the designated supplier without delay.
•  Ensure any deposit collected from the patient for IV drips or any other service—is recorded in the system, linked to the correct booking, and the patient’s account is updated.
•  Follow communication scripts when handling different topics
•  Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued.
•  Communicate clearly and politely with all clients. Provide correct information and stay calm when dealing with angry or upset customers.
•  Document all call information according to standard operating procedures.
•  Follow up customer calls when necessary.
•  Meet personal or team qualitative and quantitative targets.
   

Job Requirements

Qualifications and Education Requirements:

•  Bachelor’s degree in Business administration, Law, Psychology or other related field of study
•  Fresh graduates are mostly welcome.
•  Good command of writing/speaking/comprehension English.
•  Proficiency in MS Suite (Word, Outlook, Excel, Power Point)
  Preferred Skills:
•  Excellent organizational and communication skills – both written and verbal
•  Be an enthusiastic team player and have the ability to prioritize multiple tasks and meet deadline
•  Friendly demeanor with positive attitud 
• Trustworthy and must be able to keep information confidential
• Organizational Relationships:Reports to: Call Center Manager
   

Organizational Authority:

• Decisions made in this position: This position works independently while receiving tasks from the Call Center Manager.
  

للتقديم الان