We’re looking for a Quality Auditor to join our team and help us drive process excellence and customer satisfaction.

Work location: 6 October city

🔹 What you’ll do:

- Audit calls, chats & back-office work to ensure compliance with quality standards.

- Monitor KPIs and share constructive feedback with agents & team leaders.

- Prepare audit reports and recommend corrective actions to improve performance.

🔹Requirements::

- Minimum 2 years’ experience as a Quality Auditor/Analyst in Customer Service (BPO).

- Strong knowledge of quality processes & continuous improvement.

- Graduation degree required.

- B2 English level

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