نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : · Saudi Arabia
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : · Saudi Arabia
- To handle and resolve all unstructured and complex complaints in an effective and timely manner for all RBG, SME customers
- To administer, co-ordinate, monitor and report on the above
- To perform in-depth and true RCA (root-cause analysis) to get to the bottom of problems impacting our customers
- To maintain courteous, proactive and resolution oriented relationship with all interacting units/ departments of the bank in order to ensure complete resolution of customer complaints
- Directly responsible to manage and motivate the CCU team / buddy assigned and to constantly improve output and visibly improve customer satisfaction scores and related