Job Details

Experience Needed:1 To 3 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Gender:Females Preferred

Salary:Confidential, Commission Private Medical Insurance

Job Categories:

• Customer Service/Support
• Operations/Management
• Medical/Healthcare

Skills And Tools:

Team LeadershipCustomer ServiceCall Center OperationsPerformance ManagementCommunicationProblem SolvingTime Management

Job Description

• Supervise and lead a team of call center agents to ensure high-quality customer service delivery.
• Monitor daily operations and ensure adherence to company policies and procedures.
• Coach, mentor, and provide ongoing training to team members to enhance performance and skill development.
• Handle escalated customer inquiries and resolve complex issues promptly and professionally.
• Analyze call center metrics and prepare regular performance reports for management review.
• Conduct regular team meetings to communicate updates, goals, and best practices.
• Ensure compliance with industry regulations and company standards in all customer interactions.

Job Requirements

• Bachelor’s degree or equivalent experience in business administration, communications, or a related field.
• 1-3 years of experience in a call center or customer service environment, with at least 1 year in a supervisory or team lead role.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent verbal and written communication abilities.
• Proven problem-solving and conflict resolution skills.
• Familiarity with call center technologies and CRM systems.
• Strong organizational and time management skills.
• Ability to work onsite in a fast-paced, dynamic environment.
• Flexibility to work various shifts as required.

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