Aura Communication, established in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services with over 800 employees. We offer a wide range of customized services including call center management, inbound and outbound services, and back office support. Specializing in flexible, high-quality customer support solutions, our core focus includes inbound customer care, sales, marketing, and technical support.

 Role Description

This is a full-time hybrid role for an English Customer Service Representative, based in Cairo, Egypt.

Some work from home is acceptable. The Customer Service Representative will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and ensure customer satisfaction. Responsibilities also include maintaining a high level of professionalism, providing technical support when necessary, and contributing to sales and marketing efforts.

Qualifications

Fluency in English Language

 Graduates

 Vois UK account

Customer service experience and strong communication abilities 

Problem-solving and multitasking skills 

Ability to work in a fast-paced environment 

Experience in a call center or customer care role is a plus 

Bachelor's degree in Business, Marketing, or a any related field 

 Benefits

13500 and Kpi’s

Social & Medical insurance

Equipment provided & connectivity allowance Collaborative and inclusive work environment

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