🌟 Join Our Team as a Patient Experience (PX) Representative! 🌟

Are you passionate about helping people and delivering exceptional service? Do you thrive in a fast-paced, detail-oriented environment? If so, we’d love to have YOU on our team!

We’re looking for a Patient Experience (PX) Representative who will play a key role in ensuring smooth patient coordination, accurate scheduling, and timely communication. This is your chance to make a real impact in patients’ lives while advancing your career in a supportive and growth-oriented workplace.

✅ Key Responsibilities

• Build and manage patient schedules across WebPT and ModMed.
• Create and maintain patient profiles in ModMed.
• Verify insurance eligibility to ensure active and covered status.
• Process and send MRI orders daily.
• Monitor and retrieve results from Lenox Hill portal; follow up on any delays.
• Check nerve test results across company portals and shared drives.
• Ensure timely patient communication and coordination.
• Collaborate with providers and the internal team to resolve scheduling or result delays.

✅ What We’re Looking For

• Fluent in English (spoken and written).
• Excellent communication skills with a customer-first mindset.
• A positive, can-do attitude and strong problem-solving ability.
• At least 1 year of experience in customer service, telesales, or a related field.
• Willingness to work US business hours.
• Graduate of any field (healthcare background is a plus).

🌟 Preferred Attributes

• Experience with US-based customers or healthcare systems.
• Fast learner, tech-savvy, and adaptable.
• Strong attention to detail and accuracy.
• Professional, empathetic tone in sensitive conversations.

🎁 What We Offer

• Competitive salary & performance-based bonuses.
• Medical and Social insurance coverage.
• Opportunities for growth & skill development.
• A supportive and dynamic work culture.
  

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