🚀 We’re Hiring – Client Support Team Leader
📍 Location: Nasr City, Cairo – MyFatoorah Egypt

About the Role:
MyFatoorah Egypt is seeking a motivated and experienced Client Support Team Leader to oversee our client support operations and ensure the highest service standards. You will be responsible for supervising the client support team, coordinating with banks and internal departments, and ensuring smooth onboarding and activation for our merchants.

Key Responsibilities:
Facilitate the onboarding process for new merchants, including verifying customer identities, setting up accounts, and providing platform usage support.
Monitor and ensure compliance with industry standards, including Know Your Customer (KYC) regulations.
Collaborate with cross-functional teams (Customer Support, Finance, Compliance) to resolve operational issues, implement improvements, and support business initiatives.
Supervise the Client Support team: assign daily tasks, monitor performance, and ensure timely execution of responsibilities.
Coordinate with banks by referring clients, following up on applications, and ensuring successful activation until merchants go live.

Requirements:
3–5 years of experience in client support or operations, with at least 1 year in a supervisory role.
Strong knowledge of compliance standards, particularly KYC.
Excellent communication, leadership, and problem-solving skills.
Ability to multitask, prioritize, and manage team performance effectively.
Proficiency in English (spoken & written).
Based in or near Nasr City, Cairo.
Work Details:
Full-time, on-site role.
Competitive salary & benefits package.

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