TrueVoiceSolutions is seeking a Booking Agent / Customer Service Representative, you will be the first point of contact for our clients. Your role will involve managing bookings, providing exceptional customer service, and ensuring a smooth and efficient scheduling process for our concrete services.

Key Responsibilities:

• Handle incoming customer inquiries via phone.
• Schedule and manage bookings for concrete delivery and services.
• Provide detailed information about our services, pricing, and availability.
• Address and resolve customer concerns and complaints promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with the operations team to ensure timely delivery and service execution.
• Follow up with customers post-service to ensure satisfaction and gather feedback.
• Assist with other administrative tasks as needed.

Qualifications:

• Proven experience in customer service, booking coordination, or a similar role{English Account}.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.
• Knowledge of the concrete industry is an advantage but not required.

What We Offer:

Work from home 6 Hours a day 3 days a week

Salary 10k EGP

Device Requirements:

• A reliable laptop, headset with microphone.
• High-speed internet connection with a minimum download speed of 10 Mbps
• Stable power supply with no frequent outages.

• Backup solutions for power and internet connectivity to ensure uninterrupted work.للتقديم الان