Job Overview

The PMO Specialist for BPO will be responsible for establishing, maintaining, and improving project management processes within Konecta's BPO operations. The role requires expertise in managing multiple projects in a fast-paced, client-driven environment, ensuring that all projects are executed on time, within scope, and within budget. The PMO Specialist will work closely with cross-functional teams, including Operations, IT, HR, and Finance, to deliver high-quality services to clients while driving continuous improvement in project management practices.

Key Responsibilities

• Project Governance: Establish and maintain project management standards, processes, and best practices within the BPO unit. Ensure that all projects adhere to defined project management methodologies (e.g., Agile, Waterfall).
• Project Planning & Execution: Oversee the end-to-end project management lifecycle, including scope definition, resource planning, scheduling, risk management, and communication. Ensure that projects meet all timelines, objectives, and client requirements.
• Stakeholder Engagement: Serve as the point of contact between internal teams, external clients, and vendors for all project-related matters. Maintain strong relationships with stakeholders, ensuring that expectations are clearly set and managed throughout the project.
• Resource Management: Collaborate with team leaders to allocate resources efficiently, ensuring that the right talent is available for project execution. Monitor and report on resource utilization and adjust as needed to meet project needs.
• Risk & Issue Management: Proactively identify project risks and issues, and develop strategies to mitigate them. Escalate unresolved issues to senior management in a timely manner and work collaboratively to resolve them.
• Budget & Financial Management: Track project budgets and expenditures, ensuring that projects stay within financial constraints. Report on financial performance to senior leadership and ensure adherence to financial controls.
• Project Reporting & Documentation: Provide regular updates on project status, including progress, risks, and financials. Create detailed reports and presentations for senior management and clients. Ensure that all project documentation is up-to-date and stored in the project management system.
• Quality Assurance: Ensure that project deliverables meet quality standards and client expectations. Implement process improvements and quality control measures to enhance project delivery.
• Continuous Improvement: Identify opportunities to improve project management processes and methodologies. Drive initiatives to enhance operational efficiency and client satisfaction in the BPO context.
• Compliance & Standards: Ensure all projects are compliant with Konecta’s internal policies, as well as external regulatory requirements. Stay updated on industry best practices and incorporate them into project management strategies.
• Training & Mentorship: Provide training and support to team members in project management best practices, tools, and methodologies. Foster a culture of continuous learning and development within the PMO team.

Skills & Qualifications

• Bachelor’s degree in Business, Project Management, or a related field. PMP or equivalent project management certification is preferred.
• 5+ years of experience in project management, with a focus on BPO operations, client-facing projects, or outsourcing environments.
• Strong understanding of BPO industry standards, processes, and client requirements.
• Proven experience in managing multiple projects simultaneously, particularly in a fast-paced, service-oriented environment.
• Solid understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., MS Project, Jira, Asana).
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Ability to manage risks, issues, and changes within a project lifecycle.
• Proficiency in MS Office Suite, particularly Excel and PowerPoint, for reporting and presentations.
• Analytical mindset with a focus on continuous improvement and process optimization.

Key Competencies

• Project Governance & Methodology
• Stakeholder Management & Client Communication
• Resource Allocation & Scheduling
• Risk & Issue Management
• Budget & Financial Oversight
• Quality Assurance & Process Improvement
• Cross-functional Collaboration
• BPO Industry Knowledge

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