**Immediate joiners are preferred**

Job Purpose:

• Leading all aspects of operations independently as per the set company standards and managing the event, including set up, service delivery, and post-event closure
• People management and coordination of resources within the section, including people, assets, etc.
• To adopt a proactive approach to cost-efficiency to ensure targets are met in line with the budget, deliver efficient service, and smooth execution of the events within or outside.
• Serving customers in a manner that enhances the business and image of the facility to support customer satisfaction, sales growth, and maintain a professional rapport in order to have repeat business
• Ensuring compliance with government regulations, adhering to company guidelines, policies, and standard practices

Manage Commercial / Business Development

• Maintain productivity, quality service, creativity, and innovation
• Manages and executes the event as per the approved event details, including setting appropriate work schedules in advance for the team
• Hands-on operation is very much needed, and close monitoring of tasks assigned to subordinates to ensure jobs are carried out
• Proactive approach to prepare presentations as per company guidelines, including presentation for sales department, pre-event brief/training presentation, and able to present in an innovative and engaging manner
• Maintain the event standards set while ensuring the budgetary cost aspects are in line
• Strong product and operational knowledge, along with information related to the events within the Department
• To upsell our products and services pertaining to our operation (mocktails, various beverages, etc.) during the Food Tastings and interaction with the guests in pre-event meetings
• To ensure the brand is showcased in all events with the necessary approved collaterals

Operations Management

• Manage, maintain and promote a culture of excellent customer service as per service standards
• Proactive approach to prepare presentations as per company guidelines, including presentation for sales department, pre-event brief/training presentation, and able to present in an innovative and engaging manner
• Perform and plan all other duties assigned by the Line Manager
• Assist other sections of VSM – Hospitality Operation whenever necessary, and maintain a good working relationship

Governance and Process Management

• Ensures that grooming standards and hygiene standards are practiced and implemented on the floor by self and the team
• Follow Hygiene and Food and Safety Procedures, including accountability for FIFO
• Accountable for preparing the Pre-event Configurator, Event Feedback, and other relevant reports in a timely manner
• Process and report all financial transactions as well as the P&L of the section, with a main focus on cost effectiveness and action as per set procedures.
• Reports all incidents/ accidents in accordance with established procedures

Organizational Management

• All business-related correspondence should be responded to within 48hours
• Collaborate with outside supplier/vendor (in coordination with P&C) to ensure the successful execution of the event as and when required
• Collaborate with the event contractors (stage builders, decoration, event management companies, etc.)
• Pro-active approach in getting necessary event details to execute a successful event, including but not limited to pre-event meetings, site visits, etc.