ABOUT US

Konecta is a leading innovative global service provider in customer management business process and

digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and

26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full

range of end-to-end customer management solutions – including acquisition, retention, customer

service, technical support, and collection – all based on a sustainable business model. These services are

built on a portfolio of world-class expertise covering customer experience and process management,

digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global

revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms,

energy, banking, mobility, retail, and e-commerce.

We’re looking for results driven Inside Sales Rep for GTAP (Greater Asia Pacific)

region. As an ISR, you will sell Lenovo products, services, and solutions to clients

through inbound (queue based) Chats. You will be responsible for uncovering

opportunities, selling the benefits of the Lenovo products and selling against the

competition. You will champion the innovative power of our products by driving sales

with key customers to achieve revenue and profitability objectives. You will configure,

price, negotiate and quote sales solutions as well as provide, proactive follow-up,

product information and support via Chats. You understand Lenovo’s portfolio of award-

winning products and will develop strategies to help new and existing customers find

and implement the best solutions.

Key Responsibilities:

 Have knowledge of the IT industry, experience with computer-based programs,

and the ability to learn and present hardware portfolios to customers

 Manage end-to-end sales process for up-sell/cross-sell opportunities

 Develop and cultivate client relationships with both new and existing customers

while achieving profit and revenue objectives

 Ensure that our customers receive the highest level of sales and operational

customer service

 Participate in monthly /quarterly business reviews to identify opportunities and

risk of churn and build an appropriate action plan

 Ensure that products, services, and solutions recommended to clients will fulfill

their needs

 Work within corporate initiatives including weekly forecast and opportunity

management to reach high performance goals

Position Requirements:

 2-3 years of successful Inside Sales experience

 Strong relationship, communication and negotiation skills

 Must be ambitious, persuasive, proactive, goal-oriented, well-articulated

 Good problem-solving skills, excellent organizational and multitasking ability

 Experience in a quota carrying sales environment

 Comfortable with GTAP countries time zones.

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