Description

Quality Assurance Specialist

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our industry stakeholders in over 150 countries have access to a global platform of high-quality vision care products, including Essilor brand with Varilux, Crizal, Eyezen, Stellest, and Transitions.

Main responsibilities include:

• Developing, maintaining, and implementing a Company Quality Management System according to ISO standards.
• Ensuring customer satisfaction and managing customer feedback.
• Maintaining product and service compliance with applicable regulations and requirements.
• Monitoring and improving process capabilities with support from process experts, maintaining communication with stakeholders and supporting regional quality networks.

Key Responsibilities

• Managing compliance of local Quality Management Systems with group standards, ISO 13485, and other requirements.
• Ensuring the effectiveness and continuous improvement of the Quality Management System and raising awareness at all levels.
• Developing, implementing, and monitoring quality policies and procedures.
• Organizing and optimizing PDCA Quality Action Plan reviews.
• Monitoring key performance indicators and disseminating global objectives.
• Communicating effectively on quality issues with internal and external stakeholders.

Additional Responsibilities

• Gathering market insights, identifying trends, and addressing weaknesses.
• Monitoring customer feedback and complaints, collaborating on analysis and action plans to improve satisfaction.

Candidate Requirements

• A minimum of experience managing Quality Management Systems based on ISO standards (ISO 13485, 9001, 14000).
• Understanding of environmental regulations and occupational health & safety requirements.
• Knowledge of Statistical Process Control and problem-solving tools.
• Strong analytical skills and data-driven decision-making.
• A customer-centric mindset with leadership and project management skills.
• Excellent organizational and communication skills in English.
  

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