Job summary

Purpose of Job Jobholders at this level may be regarded as a source of expertise and are responsible for developing frameworks policies and operational plans. They also analyze complex issues understand business needs bring together multiple concepts and translate them into tangible actions and support to enhance performance of the function.

Qualifications

• Bachelor's degree in Business Administration Industrial Engineering or equivalent is required
• Master's degree in Business Administration or equivalent is preferred

Responsibilities

• Develop and/or update business processes' guidelines and templates based on requirements and leading practices
• Review and update BPA in coordination with IT & Digitization function to ensure automation of business processes and achieve efficiency and effectiveness
• Gather ZATCA's undocumented processes from internal functions and perform internal assessment
• Prioritize processes that need to be developed based on certain criteria
• Develop prioritized processes' documentation plan to create critical and important processes first
• Review references such as policies and regulations that affect the documentation of processes to ensure alignment
• Coordinate with internal functions i.e. Legal and Enforcement IT and Digitization Operations etc. to ensure alignment on process activities
• Conduct process documentation workshops and accordingly develop drafts of process manuals
• Conduct process analysis BRD/CR and ensure alignment with set policies regulations other functions' input
• Collect and review internal change requests to processes and provide recommendations
• Perform internal and external assessments on processes to identify gaps and needed controls
• Develop process improvement plan to enhance existing processes
• Implement the process improvement plan to enhance existing processes based on gap assessment results and leading practices
• Develop reports highlighting BPM maturity level and provide recommendations
• Formulate SLAs and KPIs for all processes with internal and external parties
• Track adherence of processes with set SLAs and KPIs and collect input related to areas of improvement from internal stakeholders
• Develop prioritized process documentation plan stating recommendations on corrective actions for processes SLAs and KPIs to achieve required results
• Develop and/or update processes' master list report and communicate technical findings to BIC vendor
• Follow-up on the implementation of technical updates
• Develop awareness material standards and guidelines to build internal capabilities in business processes
• Provide training on business processes i.e. systematic problem-solving techniques SOP BPM process improvement in coordination with Human Capital function to ensure proper understanding and to strengthen the capabilities of employees teams and functions
• Build relationships with national and international BPM firms i.e. through forums to strengthen capabilities
• Follow all relevant policies processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested
  

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