🚀 We’re Hiring – IT Helpdesk.

ARMAM is looking for a skilled IT Helpdesk with 1–3 years of experience to join our team.

If you’re passionate about technology, solving problems, and supporting business operations, this role is for you.

Key Responsibilities:

• Provide first- and second-line technical support to end users (hardware, software, and network issues).
• Install, configure, and maintain desktops, laptops, operating systems, and applications.
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office, email systems, and network connectivity.
• Support and maintain IT infrastructure including printers, servers, and networking devices.
• Manage user accounts, permissions, and access rights (Active Directory, Office 365, etc.).
• Document technical issues and resolutions in the ticketing/helpdesk system.
• Escalate complex technical problems to senior IT staff when necessary.
• Assist in IT projects such as system upgrades, deployments, and security implementations.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 1–3 years of hands-on experience in IT support or helpdesk roles.
• Strong knowledge of Windows OS, Microsoft Office 365, and basic networking (LAN/WAN, TCP/IP, DHCP, DNS).
• Familiarity with IT security best practices and troubleshooting common security issues.
• Experience with Active Directory, user management, and ticketing systems is preferred.
• Strong communication, problem-solving, and customer service skills.
• Ability to prioritize tasks and work under pressure in a fast-paced environment.
• Relevant certifications (CompTIA A+, Microsoft MCSA, ITIL Foundation, etc.) are a plus.
  

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