Job Details

Experience Needed:1 To 2 Years

Career Level:Entry Level (Junior Level / Fresh Grad)

Education Level:Bachelor's Degree

Salary:20000 To 25000 HKD Per Month

Job Categories:

• Customer Service/Support
• Operations/Management
• Sales/Retail

Skills And Tools:

Customer ServiceTurkish LanguageCommunicationProblem SolvingConflict ResolutionTeamworkAdaptabilityTime ManagementAttention to Detail

Job Description

• Provide outstanding customer service to Turkish-speaking clients through chat and email.
• Respond promptly and professionally to user inquiries, concerns, and issues, delivering accurate solutions.
• Troubleshoot technical problems and guide users to resolve issues effectively.
• Collaborate with the team to improve service quality and meet user needs.
• Collect user feedback and share insights to enhance product features and updates.
• Stay updated on product knowledge, company policies, and industry trends to provide informed support.
• Ensure user satisfaction by handling issues with empathy and professionalism.

Job Requirements

• 1-2 years of customer service experience, preferably in a Turkish company
•  Bachelor's degree
•  Fluent in Turkish and English
•  Strong written and verbal communication skills

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