Job Details

Experience Needed:3 To 5 Years

Career Level:Experienced (Non-Manager)

Education Level:Bachelor's Degree

Salary:Confidential

Job Categories:

• IT/Software Development

Skills And Tools:

NetworkingMicrosoft Certified IT ProfessionalHelpDeskITMicrosoft OfficeITIL

Job Description

• Provide technical support for hardware, software, and network issues
• Respond to help desk tickets and resolve problems efficiently
• Install, configure, and maintain IT systems and equipment
• Document issues and solutions in the ticketing system
• Assist with onboarding/offboarding and user account setup
• Ensure compliance with IT policies and security protocols

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 3–5 years of experience in IT support or help desk roles
• Strong knowledge of Windows OS, Microsoft 365, and basic networking
• Familiarity with Active Directory and remote desktop tools
• Excellent communication and troubleshooting skills
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus

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