Company Description

Aura Communication is a business process outsourcing company established in 2012 in Cairo, Egypt, specializing in call center, inbound, outbound, and back office services customized to clients' needs. With over 800 employees, we focus on delivering high-quality customer support solutions with an emphasis on inbound customer care, sales, marketing, and technical support.

Role Description

This is a full-time hybrid role for an English Call Center position at Aura Communication. The role involves providing customer support, handling communication with clients, managing customer service inquiries, operating contact centers, and utilizing computer literacy skills. While the role is located in Cairo, Egypt, some work from home is acceptable.

Qualifications

• Customer Support and Customer Service skills
• Strong Communication skills
• Proficiency in Contact Centers
• Computer Literacy
• Ability to work in a fast-paced environment
• Experience in a call center or customer service role is a plus
• Fluency in English (C1level)
  

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