Job Title: Customer Service Associate

Job Description

At our esteemed establishment, we seek a skilled Customer Service Associate to provide exceptional service to our discerning guests. As a key member of our team, you will be responsible for delivering impeccable service while ensuring seamless operations within the Food and Beverage Division.

Responsibilities

• Be adaptable and willing to rotate within various departments of the Food and Beverage Division or any other hotel department as assigned.
• Carry out additional tasks and responsibilities as required by supervisors and managers.
• Perform opening and closing procedures according to established protocols.
• Have thorough knowledge of all menu items and offer recommendations and up-selling alternatives.
• Provide top-notch service according to Standard Operational Procedures.
• Maintain cleanliness and organization in your work area at all times.
• Handle guest inquiries efficiently and effectively.
• Establish strong rapport with guests and maintain excellent customer relationships.
• Monitor operating supplies and reduce waste and spoilage.
• Report guest complaints or issues to supervisors and follow up with guests.
• Assist in inventory counts of operating equipment periodically.
• Adhere to policies outlined in the Employee Handbook and maintain high standards of personal hygiene.
• Respond promptly to changes within the department as needed.
• Attend training sessions and meetings as required.

Requirements

Qualifications: A diploma or degree in vocational hospitality; candidates can be freshers or have up to 1 year of experience in a 4-5 star hotel.

What We Offer

As a valued member of our team, you will enjoy the following benefits:

- Opportunities for growth and development

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance

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