Deal with Parts enquiries and support in growing parts business. Aid Parts sales team of branches in optimizing the conversion rate (closing deals). Register & Onboard new Parts customer. Maintain customer relations and satisfaction. Customer Relations and Lead Managements. Maintain customer database.

What you will do:

•   Attend Parts enquiries received via calls, emails, webchat, WhatsApp & assist customer with, 

      o   Spare Parts information using Electronic Parts Catalogue (EPC)

      o   Price and availability by using Dealer Management System (SAP)

      o   Work closely, together with the branches to close the deals 

      o   Promote Spare Parts and other consumable products (Upselling & Cross-selling)

•   Make calls to Parts customer, 

      o   Register and onboard new customer for sale

      o   Explain features and benefits

      o   Promote products and services

      o   Establish rapport with customers 

      o   Sales follow-ups and Sales campaigns, 

•   Perform sales support activities like preparation of quotes, sales orders etc. 

•   Create and close leads through Lead Management Systems 

•   Respond promptly and professionally to customer inquiries received 

•   Coordinate with cross-functional team in order to complete the task effectively 

•   Handle customer complaints & concerns in a professional manner

•   Ability to manage difficult situation and challenging customers 

•   Provide accurate information to customer and ensure customer satisfaction all the way

•   Manage record of each customer and update customer database

•   Prepare spare parts calls reports and update to line manager 

•   Maintain compliance with all company policies and procedures.

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