Qualifications

• Diploma or degree in vocational hospitality and/or business management
• 5 – 7 years experience in 5 star luxury hotel

Responsibilities

• Review and update the Logbook
• Be smart, well groomed and maintain a friendly and cheerful disposition all the times
• Report regularly on happening to RDM/DOR and GM
• Maintain associate relations
• Resolve guest complaints
• Ensure the services are up to the required standard
• Smooth check-in / check-out procedures
• Check hotel situation, occupancy, functions, groups and VIPs
• Co-operation with hotel's Departments Housekeeping, Engineering, F&B etc
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities

Skills

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Benefits

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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