Job Description

Overview of the role

We are looking for a dedicated Warranty Executive to join our System Support (Aftersales Distribution operations) team in Dubai, UAE. In this role, you will provide front-line support to staff, verify and validate all warranty claims before submission to the principal portal for reimbursement, and ensure master data is up to date for GL account reconciliation. You will also review processes to make business operations easier and faster

What you will do

•  Assist all branches' service staff by answering their queries and resolving warranty-related issues

•  Liaise with other counterparts from Aftersales, Finance, and reconcile warranty accounts

•  Ensure timely submission of warranty claims in principal portals.

•  Liaise with principals on pre-approval requisitions created by Aftersales business locations

•  Conduct internal warranty audits periodically and implement action plans to enhance processes and policies

•  Submit warranty invoices to manufacturers for settlemen

Skills

Required skills to be successful

•  Graduate or Diploma Holder 

•  Automotive after-sales experience is mandatory

•  Strong Microsoft Office skills, especially in Excel

•  ERP or SAP experience

What equips you for the role

Your extensive experience in automotive after-sales, proficiency in data management, and strong problem-solving skills will be key to your success in this role. Your ability to communicate effectively and work collaboratively with different departments will help you excel in providing top-notch warranty support and ensuring smooth operations

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