Job Title: Night Manager

We are seeking a dedicated and experienced Night Manager to join our team in Makkah, Saudi Arabia.

• Manage and supervise all night shift operations, including front desk, housekeeping, and security.
• Conduct night audit procedures, ensuring accurate financial reporting and resolving any discrepancies.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure the safety and security of guests and staff during night hours.
• Oversee check-ins, check-outs, and reservations during the night shift.
• Coordinate with other departments to address any issues that arise during the night.
• Maintain cleanliness and organization of public areas and back-of-house spaces.
• Train and mentor night shift staff, promoting a culture of excellence and teamwork.
• Implement and enforce hotel policies and procedures.
• Prepare detailed shift reports for the day team.
• Respond effectively to emergency situations, following established protocols.

Requirements:

• Proven experience as a Night Manager or in a similar role within the hospitality industry.
• Excellent track record in front office operations and procedures.
• Proficiency in hotel management software, preferably Opera or similar systems.
• Understanding of Global Distribution Systems (GDS).
• Strong leadership and management skills with the ability to train and motivate staff.
• Exceptional problem-solving abilities and decision-making skills.
• Outstanding customer service orientation with a friendly and professional demeanor.
• Excellent communication skills in English; knowledge of Arabic is a plus.
• Ability to work independently and remain calm under pressure.
• Detail-oriented with strong organizational and multitasking abilities.
• Flexibility to work night shifts and adapt to changing priorities.
• Knowledge of hotel safety, security procedures, and emergency protocols.
• Financial acumen for conducting night audit procedures accurately.
• Familiarity with local customs and culture in Makkah, Saudi Arabia.
• Bachelor's degree in Hospitality Management or related field preferred.
  

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