Responsibilities

• Operate, monitor, and troubleshoot enterprise network systems to ensure high availability, optimal performance, and security.
• Provide proactive maintenance and incident resolution to maintain network stability.
• Collaborate with internal and client teams to resolve escalations and implement approved network changes.
• Participate in network change control processes and support 24/7 operations as required.
• Maintain accurate documentation of configurations, procedures, and operational activities.
• Implementation & Upgrades
• Install and configure new products, applying performance optimization and security best practices.
• Supervise and execute migrations of existing solutions, including required updates and upgrades.
• Perform full implementations, proof-of-concepts (POCs), and provide necessary technical documentation.
• Ensure smooth administration of systems to maintain service availability for authorized users.
• Testing, Documentation & Reporting
• Conduct integration testing and validation of applications, systems, and network solutions.
• Prepare comprehensive documentation for implemented products, configurations, and processes.
• Provide on-site and remote troubleshooting to resolve network and systems issues.
• Provide regular status reports to supervisors and project managers.
• Deliver proactive technical support for major accounts, ensuring high customer satisfaction.
• Perform preventive maintenance tasks to avoid downtime.
• Deliver knowledge transfer sessions and hands-on training for client teams.

Qualifications

• Bachelor's degree in Computer Engineering, Telecommunications, Information Technology, or a related field.
• 5+ years of experience in network operations, support, and implementation roles.
• Strong analytical, problem-solving, and troubleshooting skills.
• Cisco certifications (CCNP, CCIE) are highly desirable.
• Experience in Managed Services environments is preferred.
• Excellent communication skills with the ability to work effectively with diverse teams.

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