Job Details

Experience Needed:3 To 7 Years

Career Level:Experienced (Non-Manager)

Education Level:Not Specified

Salary:6500 To 8500 EGP Per Month

Job Categories:

• Customer Service/Support

Skills And Tools:

Customer ServiceOperations ManagementProblem Solving

Job Description

• Serve as the primary point of contact for customer inquiries, providing timely and effective solutions via phone, email, and chat.
• Coordinate daily operational activities to ensure smooth order processing, fulfillment, and delivery.
• Monitor and resolve customer complaints, escalating complex issues to relevant departments as needed.
• Collaborate with logistics, warehouse, and sales teams to optimize the end-to-end customer journey.
• Track, analyze, and report on key customer service and operational metrics to drive continuous improvement.
• Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
• Assist in developing and implementing customer service policies, procedures, and best practices.
• Identify opportunities to enhance service quality and operational efficiency, recommending actionable solutions.
• Ensure compliance with company standards, policies, and regulatory requirements in all customer and operational activities.

Job Requirements

• 3-7 years of experience in customer service and/or operations, preferably within the e-commerce or retail sector.
• Proven ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving skills with a customer-first mindset.
• Excellent verbal and written communication skills in both English and Arabic.
• Demonstrated experience working with CRM and order management systems.
• Ability to work collaboratively with cross-functional teams.
• Strong attention to detail and organizational skills.
• Flexibility to adapt to changing business needs and priorities.
• Willingness to work on-site as required by the workplace arrangemen

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